Client build / AI platforms
One AI platform. 15+ client businesses.
An enterprise AI chat platform serving many clients from one shared foundation. Each business gets its own branding and conversation flows across web and mobile, without building and maintaining a separate product.
The challenge
One chatbot is a project; a chatbot business is a platform. Every new client wants their own branding, flows, and channels, and building each as a fork means fifteen codebases to keep alive. The hard problem is one platform that serves them all without the clients ever noticing each other.
What we built
- Real-time conversations that keep customers connected without waiting for a page refresh
- Consistent messaging experiences across each client's website and mobile channels
- Multi-tenant architecture: per-client configuration, flows, and branding on one codebase
- Operational plumbing that onboards a new client as configuration, not a rebuild
What changed
The platform scaled past fifteen clients on one codebase. New clients onboard as configuration rather than engineering projects, which is the difference between a chatbot and a chatbot business.
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